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We realize that occasionally an order might be placed in error or in rare instances you might receive a defective or damaged product. Our aim is to treat our customers as we ourselves expect to be treated. In order to provide efficent and rapid return service, Please follow these 3 easy steps.

1. Inspect your order upon receipt and immediately notify us in the event of any problem. All returns and / or exchanges must be made within 10 days of your receipt of shipment.

2. We will issue you an RMA# for the return. This RMA# must be written clearly and visibly on the return label of the shipping carton. Any return without an RMA# will not be processed.

3. Include a copy of the original invoice and a note detailing any defect or the reason for the return. Please note that software that has been opened or unwrapped is non-returnable unless defective, in which case it may be returned for replacement of the same title.

  • All returns and exchanges will be processed within 10 days of receipt of your shipment.
  • All returns without RMA# will not be processed.
  • All defective merchandise must received and inspected by our Return Department before we can ship you a new one.
  • Equipment must be returned in original package with all instruction books, manuals, connecting cables and accessories as received. Any software included in the package and/or additional items provided must be returned.
  • A 25% restocking fee will be charged on all returns (Not exchanges). Shipping is non-refundable.
  • In the event that items are missing and merchandise is returned in damage or unusable condition you will be charged for replacement parts in addition to a 30% restocking fee.
  • On returned merchandise customer is responsible for paying shipping charges, including any original shipping charge KTS KARAOKE incurred shipping items to the customers.
  • Denon, Panasonic, VocoPro, Shure and Pioneer products may be returned for warranty servicing only. No refunds or exchange on these products
  • We are not responsible for damaged returns or items lost in transit. We urge you to insure your return shipment against loss or damage.


  • We will gladly exchange any damage or defective equipment. Inspect the merchandise upon receipt and notify us immediately in the event of any problem.
  • Any defective discs maybe returned for replacement of the same title.
  • All Merchandise ship to customer will be sent by UPS Ground Unless Customer pay for the additional cost for faster service.


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