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RETURNS & EXCHANGES POLICY |
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RETURNS & EXCHANGES :
We realize that occasionally an order might be placed in error or in rare instances you might receive a defective or damaged product. Our aim is to treat our customers as we ourselves expect to be treated. In order to provide efficent and rapid return service, Please follow these 3 easy steps.
1. Inspect your order upon receipt and immediately notify us in the event of any problem. All returns and / or exchanges must be made within 10 days of your receipt of shipment.
2. We will issue you an RMA# for the return. This RMA# must be written clearly and visibly on the return label of the shipping carton. Any return without an RMA# will not be processed.
3. Include a copy of the original invoice and a note detailing any defect or the reason for the return. Please note that software that has been opened or unwrapped is non-returnable unless defective, in which case it may be returned for replacement of the same title.
- All returns and exchanges will be processed within 10 days of receipt of your shipment.
All returns without RMA# will not be processed.
All defective merchandise must received and inspected by our Return Department before we can ship you a new one.
Equipment must be returned in original package with all instruction books, manuals, connecting cables and accessories as received. Any software included in the package and/or additional items provided must be returned.
A 25% restocking fee will be charged on all returns (Not exchanges). Shipping is non-refundable.
In the event that items are missing and merchandise is returned in damage or unusable condition you will be charged for replacement parts in addition to a 30% restocking fee.
On returned merchandise customer is responsible for paying shipping charges, including any original shipping charge KTS KARAOKE incurred shipping items to the customers.
Denon, Panasonic, VocoPro, Shure and Pioneer products may be returned for warranty servicing only. No refunds or exchange on these products
We are not responsible for damaged returns or items lost in transit. We urge you to insure your return shipment against loss or damage.
SHIPPING:
- We will gladly exchange any damage or defective equipment. Inspect the merchandise upon receipt and notify us immediately in the event of any problem.
- Any defective discs maybe returned for replacement of the same title.
- All Merchandise ship to customer will be sent by UPS Ground Unless Customer pay for the additional cost for faster service.
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