50 Good Reasons Why You Should Shop At DTSKaraoke.com

1 We have a huge percentage of repeat orders. Customers who buy from us usually buy from us again. And again, and again. This must say something about customer satisfaction.  
2 Many of our new customers are referrals from previous customers because we not only offer courteous, friendly service but we also know how to show our appreciation for referrals.  
3 We have a 5 Star Top Service Yahoo store rating because we not only deliver what we advertise but we also know what customer service really means.  
4 We re a member in good standing of the Better Business Bureau of Southern California dedicated to upholding their principles and requirements.  
5 We are one of the oldest karaoke retailers on the scene, having been in business for over 10 years. You can buy with the confidence that you’re buying from a legitimate business – not someone with a computer operating out of a home or garage.  
6 We are one of the largest – notice we did not say “the largest” (anyone can say that and they usually do, but we’re honest) karaoke suppliers in the nation. We do, however, ship a huge volume of orders each and every business day, probably as many – if not more than any of our competitors.  
7 We have been featured in numerous magazines, newspapers and trade publications. More info on that on request.  
8 Our reputation has been built on supplying quality karaoke equipment and software at the lowest possible price. Our popularity results from getting our customers what they need when they need it. We invite you to read the feedback from our customers.  
9 You can order by speaking to a live person, 7 days a week from 6:00am to 9:00pm (pst), 365 days a year. Call 1-800-588-1868.
10 We have salesmen on our staff who speak English, Spanish, Chinese (Cantonese and mandarin), Japanese and Vietnamese.
11 Our technical support department is available to answer your equipment questions and help you make your selection before you order as well as to assist you in setup and troubleshooting if need be after you receive your order.
12 Or return & exchange department is dedicated to working with you to accomplish any transaction with as little hassle as possible. We offer the convenience of an online return merchandise authorization RMA form.
13 Our customer service department is available to handle any problems that might occur.
14 You have 10 days from the time you receive your order to decide whether the equipment that you purchased is right for you (refund or exchange same or similar item) or up to 15 days if you decide to upgrade your purchase.
15 Christmas gifts and birthday gifts qualify for extended return and exchange options. Call for details.
16 We offer friendly, efficient service on phone orders, which are generally processed and shipped on the day they are received.
17 Online orders are generally processed and shipped within 24 hours if items are available and in stock.
18 We do not make an additional charge for split shipments. If an item is backordered we will cover the additional shipping costs at our own expense.
19 We are the factory authorized dealer for all products that we sell. You can buy with full assurance that the merchandise you buy from us is brand new and covered by full manufacturer’s warranty.
20 Unlike some of our competitors, we do not sell repackaged merchandise or factory seconds (previously returned and refurbished merchandise) because, quite frankly, the slightly lower price isn’t worth the hassle of the possibility of getting a lemon or a piece of junk. You can be assured that the merchandise you receive in brand new top of the line first class equipment that carries the full factory warranty.
21 We do not sell used merchandise either. If something is returned to us we return it to the manufacturer for replacement.
22 We pay return ground shipping charges on merchandise received that is legitimately defective if returned for same item replacement or upgrade (not refund).
23 We offer special pricing to senior citizens and retirement community karaoke clubs as well as service organizations and veterans associations.
24 We offer a wholesale program (including drop shipment service) to the smallest store or online business as well as large dealers and distributors.
25 We are always willing to go that extra mile to get things done when they have to get done. During the Gulf War and now with the War in Iraq, Dts karaoke has expedited shipments to our servicemen and servicewomen overseas.
26 We continue to do our part in contributing to legitimate charities and service organizations, supplying karaoke equipment for prizes or awards or donating items to be auctioned off or sold with the proceeds going to a good cause.
27 Foreign orders are welcome. We ship all over the world as well as to APO and FPO addresses.
28 We offer frequent buyer discounts! Call for details.
29 We offer professional karaoke discounts to Kjs and Djs! Call for details.
30 We offer sales associate incentives! Call for details.
31 We offer free ground shipping on all orders over $95.00
32 We offer ups next day air service with same business day shipping on all in-stock items if your order is placed before 3:00pm (PST) Monday through Thursday – call for details and confirmation.
33 Confirming invoice is e-mailed to all online and phone orders on request.
34 Tracking number for your shipment is provided by e-mail or by phone so that you can track the progress of your shipment online or by calling 1-800-PICK-UPS.
35 Shipping by USPS (postal service) express mail or priority mail can be provided upon request.
36 We accept all major credit cards – Visa. MasterCard, American Express and Discover Card.
37 We accept Paypal payments and wire transfers.
38 You may order by mail with payment by check or money order.
39 We offer gift certificates. Call for details.
40 We do not share or sell any of your personal information. We respect your privacy and online orders are protected with 128 bit security, the highest SSL encryption available!
41 You can order with confidence. You are protected by the yahoo buyer protection plan.
42 There is always someone you can talk to should you have any question or concern about your order. Call 1-800-588-1868. We are here to serve you 365 days a year.
43 We are open to the public. We invite you to visit our stores, our corporate offices and our warehouse when you are in the Los Angeles area. Our retail stores, located at 4901 Huntington dr. N., and 818 North Spring St. are open 7 days a week). Many of you have taken us up on this offer and become our good friends.
44 We offer the most comprehensive product line in the business, and if we don’t have it we’ll try to get it for you.
45 We stock over 65,000 discs in our warehouses in retail stores, including many rare and out-of-print titles. This represents one of the largest inventories in the business.
46 Our buyer keeps on top of the latest products and disc releases and maintains stock on the most wanted and requested items so that you can get what you want when you need it.
47 We are the direct importer for many of the products that we sell and offer in-house warranty on those items that are exclusive to us.
48 Our buying power allows us to maintain the lowest pricing in the business but rest assured, we will beat any legitimate advertised online price if you find one that’s lower than ours.
49 We strive to maintain a high standard of service along with our low prices, but of course there’s always the possibility of a mistake or error. Should this happen we will not only listen to your complaint but follow up on the matter and make it right.
50 Customer satisfaction is extremely important to us. In fact, it is a priority. Ten years in the business have taught us that repeat customers and happy customers are essential to success and survival, so we make it a point to treat all of our customers just as we ourselves would like to be treated. We therefore make it a promise to serve you to the best of our ability.
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